You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to almost any address in Canada. Note that there are restrictions on some products, and we reserve the right to notify you at any time if your product may no longer be available. Please allow for up to 3 business days of handling time for all orders, if you have not received any order status update emails within 3 business days please give us a call at 604-474-3405, or send us an email to firstname.lastname@example.org
Estimated Expedited Parcel Shipping Times Through Canada Post To Each Canadian Province:
All our orders are shipped through Canada Post's Expedited Parcel Service. Our Warehouse is located in Coquitlam, British Columbia.
British Columbia: 1 - 3 Business Days
Alberta: 3 - 6 Business Days
Saskatchewan: 5-8 Business Days
Manitoba: 5-8 Business Days
Ontario: 5-9 Business Days
Quebec: 6-10 Business Days
Newfoundland: 10 - 14 Business Days
New Brunswick: 10 - 14 Business Days
Prince Edward Island: 10 - 14 Business Days
Nunavut: 10 - 14 Business Days
NorthWest Territories: 10 - 14 Business Days
Orders Being Shipped to the United States of America are shipped through USPS. Please refer to their website for estimated shipping times once you receive your tracking number.
Purchasing by Minors
For the protection of our shoppers, it is our policy to not sell to minors. If you are under the legal age of majority and wish to purchase from our online store, please have a parent or legal guardian make the purchase for you.
Occasionally misprints occur on, printed material, email promotions and on our web site pages. In the event that an error does occur, we may not be able to honour the mistake. Supplements Canada has the right to refuse any order or offer.
All products purchased from SupplementsCanada.com are for personal use only and cannot be resold.
In the event that one of your items is out of stock after your order has been processed, we do not delay the rest of your order. Your order is shipped immediately. Backordered items are shipped as soon as they arrive, free of charge. If your order consists of only one item, we will notify you if your item is out of stock. Any backorders longer than 10 business days, we will contact you for alternative arrangements or E.T.A.
Orders delivered to all Provinces are subject to 5% GST with the exception of B.C., Ontario, New Brunswick, Newfoundland & Nova Scotia that have HST applied.